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Here you will find answers to frequently asked questions on the following topics:

  • Medical care
  • Psychological support
  • Living in Berlin

We have compiled all the information carefully, but if there are any errors or information is missing, please write to us:

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Behavioral therapy: What is behavioral therapy?

Behavioral therapy is problem-oriented and focuses on the current problem. This method is based on the assumption that mental disorders arise through learning processes and therefore they are treated through learning processes. The usual treatment frequency is one session of 50 minutes per week. The treatment takes place in a sitting position.

Consultation, psychotherapeutic ("Psychotherapeutische Sprechstunde"): How can I get an appointment for a psychotherapeutic consultation?

The arrangement, both of a psychotherapeutic consultation and of psychotherapeutic acute treatment ("Psychotherapeutische Akutsbehandlung"), can be carried out by the appointment service office ("Terminservice-Stelle") of the Association of Statutory Health Insurance Physicians ("Kassenärztlichen Vereinigung"). However, you can also organize an appointment yourself. The appointment service offers you an appointment with a psychotherapist within one week. The waiting time between your call and your appointment is usually a maximum of five weeks; for appointments for acute treatment, the maximum is two weeks.

Further information: Appointment service office of the Association of Statutory Health Insurance Physicians (in German)


Medical care: I am not yet registered as a war refugee, am I still entitled to medical care?

Yes, even if you are not yet registered as a war refugee, you are already entitled to basic medical care.

Further information


Psychotherapist: Who is a psychotherapist?

Psychotherapy is carried out by medical and psychological psychotherapeutic specialists. They have graduated in psychology or medicine and obtain their state treatment license (license to practice) in a special procedure, for example behavioral therapy, depth psychology-based psychotherapy, psychoanalysis, systemic psychotherapy. Only licensed psychotherapeutic professionals can bill the statutory and private health insurance funds.

Psychotherapy: When is psychotherapy indicated?

When symptoms in the areas of thinking, experiencing, feeling and acting occur or worsen, can no longer be managed alone or with the support of relatives, and cause suffering, psychotherapy may be indicated. These symptoms include, for example, depression, anxiety, sleep disorders, eating disorders, compulsions, addictions and psychosomatic symptoms - that is, physical symptoms for which no physical cause can be found.

Psychotherapy: What is psychotherapy?

Psychotherapy means "treatment of the soul" or treatment of mental problems in the areas of thinking, feeling, experiencing and acting.

Psychoanalysis: What is psychoanalysis?

Psychoanalysis is based on the assumptions of classical psychoanalysis and its further developments. It assumes that trauma experienced in childhood plays a major role in the development of mental illness. The usual frequency of treatment is 2 to 3 hours a week. The treatment can take place in a sitting or lying position.


Systemic therapy: What is systemic therapy?

Systemic therapy is based on the assumption that symptoms arise through social systems or interactions between members of the family and their social environment and that these can be used to alleviate the symptoms. The people involved do not necessarily have to be present in the therapy.


Therapy: Which therapy method is right for me?

You can decide which therapy method is right for you with the help of a therapeutic specialist or by contacting your health insurance company.